Park Policy

Staying With us in One of Our Cottages?

 

When you are heading out for a getaway, the last thing on your mind is probably the rules. However, rules are important and necessary so that your vacation experience can stay as pleasant as possible. In addition to being important, we also know that a few rules can make cottagers go, “hmmmm.” If you’ve ever wondered why certain rules exist at many campgrounds you’ve visited, this is for you!

 

For both your enjoyment and that of your fellow cottage neighbours, please observe these rules and regulations at all times while staying with us. Respect your neighbours and refrain from walking on their site. Keep noise down. You are responsible for the conduct, damage and/or losses resulting from the actions of your children, guests or pets.

COVID-19 UPDATES 

Keeping Our Guests Safe and Well!

We remain committed to providing a welcoming & safe environment for all guests.

Please ensure the following guidelines are followed at all times

  •  To manage the number of people on the resort at any time, boats will be rented to cottage guests only.  Visitors will not be permitted to boat rentals.

  •  We will do our best to stagger check in and check out times to reduce the chance of transmission. 

  • Overloading of cottages is not permitted. All guests must be registered. 

  • Social distancing required for all hosts and guests at all times.  Two people at a time in the office.

  • Check in by main guest only.   

 

We look forward to having you as our guest and thank you for your continued support. You mean the world to us!

Soliciting

No person shall solicit or invite subscriptions or offer goods for sale. 

 

Pets

Our fur buddies enhance holiday time for us, but they can easily disturb times of relaxation and the outdoor atmosphere for others. Dog owners must be respectful of all other guests.To accommodate both those with and without pets, we ask that you adhere to the following rules related to dogs: 

  • While on the property, always keep dogs on a leash no longer than 2 metres (6 feet) in length or designated roofed accommodation 

  • Do not allow dogs to damage or disturb vegetation and wildlife

  • Do not leave dogs unattended or allow them to make excessive noise

  • Pick up (stoop-and-scoop) after your dog

  • Noise curfew is applicable to pets

 

Violations may result in a minimum fine of $150.00;

Pet Fee: $20 /day 

 

Booking

All Long Weekends require a mandatory 3 night reservation (Friday - Monday)

Deposits

A 10% deposit is required per cottage based on the total rate. Deposits will be applied to your final total upon check-out. Deposits for cottages must be received within 7 days of booking.

Cancellations

With the exception of long weekends, deposits are fully refundable when given cancellation notice within 6 weeks. Cancellation between 6 weeks to 3 weeks will receive a 50% refund. Last-minute cancellations of 3 weeks or less will result in a forfeit of your deposit with no exceptions. 

Payment

All deposits can be made payable via cheques (payable to Willowood Camp) or Interac E-Transfer. Cash, debit or credit card will be accepted on remaining balance upon arrival. No price adjustments will be made for late arrivals or early departures. Unclean/unkempt cottages may be subject to $100 cleaning fee if heavily soiled. Insufficient fund cheques will be charged a $50 administration fee.

 

Please note a damage deposit of $250 will be applied on check-in to ensure that all cottages are to be returned the same way as received at the time of arrival and will be fully refunded upon check-out.

Parking and Vehicle

All guests and vehicles must register at the office on arrival and all cottage rates include permits for the first vehicle. Day use vehicles (9 AM to 6 PM) $20.00 fee; nightly secondary vehicle, $25 fee; Unregistered vehicles will be towed away at the owner’s expense. Willowood Camp is not responsible for theft or loss of articles left in vehicles or accidents that may occur on the property.

Boats and Motors

All watercraft rentals may only be booked with a cottage reservation. No sharing of watercrafts or outboard motors between cottages unless part of a group. No gas to be stored in or around cottages.

Cottage Cleanliness

Please leave your cottage as you found it. We work very hard to ensure your cottage is clean before your arrival and we do ask you to do the same. 

Wet or soiled footwear cannot be worn in the cabin and a tray is provided for that use. Please do not rearrange or take anything from the cottage or move items between cottages. The cottage doesn’t have a dishwasher and guests must wash dishes they use during their stay.Remove all trash upon departure and leave garbage and recycling in bags (tied) by the front door as trash is collected daily. Please ensure all valuables are stored safely as we assume no liability for loss or theft of personal belongings.

Campfires

Fire pits are not to be moved. For the safety of all, please extinguish your fire completely before leaving your site or retiring for the night. Please don’t use the fire pit for garbage disposal or cigarette butts      

Maintenance

We understand that accidents happen. But we do ask that you please let us know when they do. Chances are we can fix them as effortlessly as possible which also means better chances of having your full security deposit returned too. Should you note something that requires our immediate attention, please see us at the office or contact us. Guests are responsible for the actions and safety of their children and guests including any damage to the property, cottages or boats.

Note: If there is a maintenance concern we reserve the right to enter the property without notice.


 

Code of Conduct:

 No person shall at any time disturb the peace and quiet by any loud or unusual noise or by hooting, calling, blowing of automobile horns or other noise-making devices or the use of vulgar, immoral, profane, or indecent language or conduct, or by boisterous or threatening behavior. Anyone causing a disturbance will be removed from the cottage.

Noise and Light Curfew

No person shall at any time disturb the peace and quiet with any form of loud or unusual noise including but not limited to shouting, blowing of vehicle horns, loud music or noise-making devices. Music must be kept at a reasonable level at all times and the volume lowered between the hours of 10:00PM - 8:00AM (quiet hours). 

 

Camping lanterns, headlamps and flashlights are acceptable for use at all times on the property, but high intensity work lights or flood lights (halogen or other) may not be used between the hours of 10:00PM - 8:00AM

Smoking/Vaping/Drugs and Alcohol

There is no smoking or vaping inside any of the cottages or indoor public spaces. We have a zero-tolerance policy on illicit substances. Violation will result in eviction from campground and a forfeit of any outstanding balance.

 

Alcohol may only be consumed on a registered cottage site. It is against provincial law to walk around the campground with any alcohol. Alcohol consumption must be confined to your cottage. No glass containers allowed outdoors. Know your limits and please drink responsibly.

 

Firearms and Fireworks

Unless otherwise prohibited by provincial law, any person over the age of 18 who is licensed to carry firearms may possess their registered firearm at their cottage. Please follow all applicable provincial guidelines on the carrying and storage of your firearms.

 

We forbid fireworks for safety, noise and wildfire reasons. Fireworks are not something that most people staying at a cottage for a relaxing getaway want to hear or experience.

Rules and policies are subject to change without notice